Answers to Customers' Frequently Asked Questions
About Borders' Bankruptcy Proceeding
On July 21, Borders Group received Court approval of a previously announced proposal from Hilco and Gordon Brothers to purchase the store assets of the business and administer the liquidation process under Chapter 11 of the Bankruptcy Code. Liquidation of 399 stores nationwide commenced July 22 and stores are expected to close by the end of September.
- Can I use my Borders Gift Cards? Are they still valid?
Customers can redeem their Borders gift cards in stores through the liquidation process. (Gift cards will not be sold.)
- Can I still enjoy Borders Rewards discounts?
In addition to store liquidation discounts, Borders Rewards PLUS members will continue to receive additional discounts on qualifying purchases through Aug. 5. In addition, all existing Borders Bucks can be redeemed until they expire on July 31.
- Can I still order books and eBooks from Borders.com?
Yes. Borders.com is operating and serving customers. eBooks can be purchased through Kobo, which can be accessed on Borders.com.
- Will the sale impact my eBook library?
No, the sale has no impact on your eBook library. Customers who have not yet migrated their Borders eBooks to a Kobo eLibrary are strongly encouraged to do so by visiting Borders.com.
- Is my Borders store being taken over by another bookstore?
Presently, all 399 stores nationwide are expected to close by the end of September.
- Will I be told if my local store is closing?
Yes, customers will be notified of closing stores in their general area.
If you have questions, please contact the Borders Customer Care Center at (800) 770-7811
or contact them at firstname.lastname@example.org